At Hobby Ecom we want your shopping experience to be simple, transparent, and enjoyable. Below are our key store policies.
1. Shipping Policy
- Orders are processed within 2–3 business days.
- Delivery times vary by location (typically 5–7 business days domestically).
- Shipping charges are calculated at checkout based on order weight and destination.
- We will provide a tracking number once your order is shipped.
2. Return & Exchange Policy
- Fabrics that are uncut, unwashed, and unused may be returned within 7 days of delivery.
- Custom-cut fabrics, clearance items, or swatches are non-returnable.
- To request a return or exchange, please contact us at support@[yourstore].com before sending the item back.
- Refunds are processed within 5–10 business days once the returned product is received and inspected.
3. Payment Policy
- We accept [Credit/Debit Cards, PayPal, UPI, Bank Transfer, etc.].
- All transactions are processed securely. We do not store payment details.
- Orders will not be shipped until full payment has been received.
4. Privacy Policy
- Your personal information is kept safe and only used to process orders and provide customer support.
- We do not sell or share your data with third parties, except when required for order fulfillment (e.g., shipping companies).
- For full details, see our dedicated Privacy Policy page.
5. Cancellation Policy
- Orders may be canceled within 12 hours of placement if the fabric has not yet been cut or shipped.
- Once processing begins, cancellations cannot be guaranteed.
6. Damaged or Incorrect Orders
- If your fabric arrives damaged or incorrect, contact us within 48 hours of delivery with photos.
- We will arrange a replacement or refund at no extra cost.
7. Contact Us
For any questions about our policies, reach out at:
📧 teat@gmail.com